Best Boarding Experience Ever. VIP treatment all the way around.
We left our perfectly healthy Papillon in the care of the Barkmore Pet Hotel while we went on our European dream vacation. We trusted the Barkmore Pet Hotel with our most prized possession, our dog, Cha-Cha. We had left her there before and had no reason for concern. However, in less than 24 hours we received a call from the Barkmore Hotel's owner that our dog was dead. The owner stated that she had received a call from one of her employees that they had found our Papillon lying on her side with blood coming from her mouth when they arrived early that morning. The owner took our dog to the veterinarian, however, our dog was already dead. The owner stated that she did not know how our dog died. Later, the veterinarian said that our dog died of "physical trauma" and "that she had a bruise above her eye."
Our family has never felt so robbed, helpless, angry, and devastated over the loss of our beloved pet. Our dog was loved so very much and is missed more than words can ever express. There is not a day that goes by that we do not think of her and wish that she could be by our side once more.
Disappointing. We had a terrible experience, all around the way around. I wish we knew then what we know now, because we would never have boarded our dogs there. My husband and I continue to hear horror stories about the dirty environment (behind the scenes) and unprofessional owner. Several dog/cat owners we recently spoke with said their pets became ill shortly after being boarded at this facility. When we picked up our 2 dogs, we realized that there was still quite a bit of food left in their bag, which meant they missed meals and were not even fed according to our instructions. One gentleman who boarded his dog there even told us that medication that was to be given to his dog was still in his bag when he picked him up and never administered! The most alarming common thread in these stories is the owner's cavalier attitude when these concerns were calmly voiced to her. Apparently, she becomes very rude and defensive, instead of offering an explanation or an apology. I wonder.....if the owners are being treated so badly, how are the animals being treated when we're not there? I'm sorry, we board our babies quite frequently and will never go back.
Cat Boarding Is Great!. I have boarded my cats here 3 different times. I was very impressed with the service I received. My cats looked great when I picked them up, their belongings were clean and they did not seem to be stressed like they have been when boarded at other facilities. This was a great experience for me and for my cats.
Excellent. I have 3 dogs who are like my children. The staff at the Barkmore took excellent care of them. They were given so much attention and were treated with lots of love. I know this because my pups get so excited every time we drive into the parking lot of the Barkmore, they cant wait to get inside and play! I highly recommend this facility for boarding. My experience with the Barkmore exceeded my expectations.
Terrible!. Last night I picked up my two cats, Buttons and Gisele. When I picked them up all of their belongings were already packed at the front door. I thought it was nice, until I realized that their blankets smelled strongly of urine. I asked the associate if she smelled the odor when she was packing, and she said no. It took me seconds to smell it, so I have a hard time believing she didn't. Then when I physically picked up my cats, they too, smelled of urine, and I noticed dried urine stains in the cage. I commented on the stains and the associate was silent. Furthermore, on occasion, my male cat has balance problems. He was completely off balance when we got home (tried to jump on our bed and fell off it was so severe). I have ear drops I could easily, and would gladly, have provided had someone contacted me. Part of the reason I selected the Barkmore was because when I called and spoke with the associate on duty, she told me that the cats would be out to play. She said that they would close the kitchen off to the dogs, and the cats could come out. I even packed their favorites toys. When I picked up the cats she told me that they had been out all week playing. I can think of only two options: either the cats were not out of their cages at all and the balance issues were ignored, or the Barkmore's associates had complete disregard for Buttons' balance issues and were not concerned with contacting me. I cannot believe that I paid $135 for my cats to sleep in their own urine for a week.
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