Disappointed Customer. Doing business at Bed City was a very big disappointment.

I was told my bed would be delivered at 3:00 - got a called and said it would be a little later than that - waiting for the truck to deliver it - finally got my mattress between 6:30 and 7:00 - asked if they would take old mattress since that had always been the case when I purchased mattresses from other vendors. He said didn't have the right truck at the time but would get first of the week. I came home from work early Mon, no show, Thur, and I called and the young guy, said ok they would pick it up around 5:00 and once again they didn't show up. No one bothered to call me back and let me know. Some of the worst customer experience I have ever had.

Please make sure that you train your staff in customer service. I would never recommend this store to anyone else. They seemed to be concerned only with the sale.

Heart

from the owner

over a year ago

Sandra, This is Larry,I am the owner of Bed City.My wife and I are very sorry that you had a bad experance with our company. Did you ever get your old mattress removed? if not please call me at 423-468-4567 and I will come out myself and get it. Also if you had to pay to have it removed let me know how much and I will take care of it. I hope you are sleeping great on your new mattress that you got from us here at Bed City! If you choose to shop with us again,I will get you a great price,Deliver it my self and haul off your old bed.

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Xander2010

Joined 4 years ago

November 17, 2010

Best Service!. A great place to buy your new bed! Free delivery! Great selection of Mattresses too! Queen Mattress Sets starting at 199 but Thats not what they are about,their job is to help you get the rest you need for a healthier lifestyle! As they say How did you sleep last night!

Heart

Bed City

Bed City

From The Owner of Bed City

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