Poor customer service.
The first time we went to the store was busy with people looking for cute stationery so we had our hopes up we'd find something. There were two younger women and the owner working that day, but as the other customers left we had to practically beg for attention to look through books for a luncheon invitation. We decided to go back in case they had received new invitations for spring, and this time there were only 2 other customers and after they left we still received no attention. After we circled in front of the check-out counter for five minutes and made eye contact several times with the owner, she finally said she would look something up for us but then got on the phone and that was it, she forgot we were there. After fifteen minutes of wandering around with no acknowledegemt, we finally left severly disappointed.