Shopping >Gil & Curt's Flowers
The offer 100% DISAPPOINTMENT, not Customer Service!. My husband ordered my Valentine's Flowers from Gil & Curt. He asked for an early delivery which was accepted by them they were to deliver to my office which closes at 5pm. When 5:00 started approaching and I had not received the delivery my husband called them repeatedly and they still assured him the order would be there. I waited after my office closed until 5:20p then I decided to drive to their floral shop and ask for my flowers that they had already debited from our bank account at $120! When I got there I have NEVER in my life witnessed or been involved in a human being treating another human being the way that they treated me IN FRONT OF OTHER CUSTOMERS! They treated me like a piece of trash! Gil got in my face almost chest-to-chest wanting to know what my problem was! They went on to talk about me right in front of me and said they looked us up and we aren't regular customers anyway! How do they know we wouldn't have become VERY GOOD future customers? Now I assure you everyone one I know will NAEVAER use them and some of my friends may very well be GOOD REGULAR CUSTOMERS! I wanted my flowers that were ordered and paid for but they demanded to cancel the order and then she credited my husbands debit card! FOR THE WRONG AMOUNT!
Don't Believe The Hype.
Don't believe the hype!!
My wife ordered flowers for her recently widowed mother who is experiencing her first Valentine's Day, 6 weeks after losing her husband of 50 years.
Flowers were due on the day before Valentine's day and never showed. My wife called to check on the order and was greeted rudely by Gil. She later spoke to Curt who seemed much more courteous and apologetic. Curt promised that the flowers would be delivered the next morning. Well, it's now 5:30 on Feb 14th and the flowers have yet to be delivered. Another follow-up call to inquire about the order was met with still more venom and pitiful excuses.
DON'T WASTE YOUR TIME OR MONEY!! Find another flower shop.
If you want great customer service and quality work in the Chattanooga, Tennessee area check out Blue Ivy Flowers in Hixson.
despite attitude was once my florist of choice... NO MORE.
Be warned: Gil & Curt online uses Telefloral. Telefloral takes your order, puts a charge (pending hold or not) on your bank account and then Gil & Curt charge you again. Whether one of these charges comes off later or not, who knows, it is bad business practice. I made my bank remove the extra charge immediately, which is only right.
I called to talk to someone at Gil & Curt about this. First I'll say, I've used them before and usually (but not always) their arrangements are amazing and fresh and last a while, but they are not cheap. And I have no problem with someone who runs a local business trying to do so in an efficient, cost effective manner, but at times their attitude has been palpable. I don't care how fabulous you think you are, if I'm the customer it's your obligation to prove it to me and make me comfortable through the whole process.
After calling about this issue to express my concern, I will never use them again. Gil & Curt & the folk they have answering the phone seem to care only about making money and getting as many orders out as possible & damn the follow up customer service or any attempts to make a wrong right, or to at least re-assure a customer and attempt to keep them.
Success Miss Cartwright & Miss Hodge, you've lost a repeat customer, his entire family (still in Chattanooga) and any and all of his friends who care to know about my experience.
Very Helpful, Very Beautiful. The most beautiful designs I have ever seen. They talked me through the ordering process, and produced an amazing bouquet. Unusual flowers. They just make me happy!
EXCELLENT QUALITY, UNUSUAL SELECTION. ALWAYS AN ADVENTURE! I FELT AS THOUGH I HAD BEEN ON A MINI VACATION BY SPENDING A FEW MINUTES IN THE BEAUTIFUL SURROUNDINGS. WONDERFUL CUT FLOWERS, BEAUTIFUL DESIGNS, AND A WONDERLAND OF GIFTS AND ANTIQUES. VERY PLEASANT!
Worst customer service, show lack of responsibility..
A friend had ordered flowers from another state to be delivered to us (North Shore). The flowers were supposed to get here on a Saturday and still have not been delivered four days later. To straighten out the matter, they were called and we were met with nothing but a pompous attitude and horrible customer service. We were blamed for the problem even when the delivery driver admitted to delivering to the wrong address. They've lied to us and told us a number of different stories all the while not accepting blame nor offering to return our friends money.
They 100% lie on their website when they say "We guarantee 100% satisfaction", all they guarantee is that they will take your money, deliver to whomever they choose, blame you for the problem, then be nothing but a horrible human being on the telephone. Save the money, its not worth the trouble at all.
These people deserve to be reported for stealing and horrible business.
Poor customer service with a pretentious atmosphere.
If you want to pay more and get less, then Gil and Curt's is the place to go. While they benefit from a great location in North Chattanooga, they certainly lack in customer service and proper order execution. I have had two experiences with them and I will not be back for a third. The first experience left me with dead lucky bamboo, part of a $100+ arrangement, and they only offered care advice once I approached them with the problem (no care instructions included). They didn't offer a store credit, replacement, or even an admission of a lack of instruction, just a snooty decline. Let's just say the replacement bamboo that I bought at IKEA has done much better.
My next experience involved a botched arrangement order. While the arrangement was admittedly quite nice, it wasn't at all what had been specified. They would not correct the order, even though we offered to return the first one. Incidentally, some of the flowers began to wilt a day later. I don' t mind paying more when it involves a quality product, but when I experienced bad service and 2 out of 2 order mishaps, it convinced me to stop going there. Don't count them out because of one bad review, but if you ask around, you will find similiar experiences as well. I know I did. I just wish I had heard them sooner.
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