Gil & Curt's Flowers

06/22/09

Very Helpful, Very Beautiful

by IRIS at Citysearch

The most beautiful designs I have ever seen. They talked me through the ordering process, and produced an amazing bouquet. Unusual flowers. They just make me happy!

06/22/09

EXCELLENT QUALITY, UNUSUAL SELECTION

by FLOWERGUY at Citysearch

ALWAYS AN ADVENTURE! I FELT AS THOUGH I HAD BEEN ON A MINI VACATION BY SPENDING A FEW MINUTES IN THE BEAUTIFUL SURROUNDINGS. WONDERFUL CUT FLOWERS, BEAUTIFUL DESIGNS, AND A WONDERLAND OF GIFTS AND ANTIQUES. VERY PLEASANT!

02/12/08

Worst customer service, show lack of responsibility.

by happymommie1 at Citysearch

A friend had ordered flowers from another state to be delivered to us (North Shore). The flowers were supposed to get here on a Saturday and still have not been delivered four days later. To straighten out the matter, they were called and we were met with nothing but a pompous attitude and horrible customer service. We were blamed for the problem even when the delivery driver admitted to delivering to the wrong address. They've lied to us and told us a number of different stories all the while not accepting blame nor offering to return our friends money.

They 100% lie on their website when they say "We guarantee 100% satisfaction", all they guarantee is that they will take your money, deliver to whomever they choose, blame you for the problem, then be nothing but a horrible human being on the telephone. Save the money, its not worth the trouble at all.

These people deserve to be reported for stealing and horrible business.

• Pros: None.
• Cons: customer service, lack of responsibility, lack of "100% guarantee"

12/12/07

Poor customer service with a pretentious atmosphere

by mblll at Citysearch

If you want to pay more and get less, then Gil and Curt's is the place to go. While they benefit from a great location in North Chattanooga, they certainly lack in customer service and proper order execution. I have had two experiences with them and I will not be back for a third. The first experience left me with dead lucky bamboo, part of a $100+ arrangement, and they only offered care advice once I approached them with the problem (no care instructions included). They didn't offer a store credit, replacement, or even an admission of a lack of instruction, just a snooty decline. Let's just say the replacement bamboo that I bought at IKEA has done much better.

My next experience involved a botched arrangement order. While the arrangement was admittedly quite nice, it wasn't at all what had been specified. They would not correct the order, even though we offered to return the first one. Incidentally, some of the flowers began to wilt a day later. I don' t mind paying more when it involves a quality product, but when I experienced bad service and 2 out of 2 order mishaps, it convinced me to stop going there. Don't count them out because of one bad review, but if you ask around, you will find similiar experiences as well. I know I did. I just wish I had heard them sooner.

• Pros: Good location
• Cons: Poor service, Order discrepancies